Privacy policy - COCOCHILL SURF HOUSE, Guest House, surf camp hotel & accommodation

Cocohill website owner

Creation & web hosting : SAS Agence Saycom

Access to the Website

By using the Website you agree to be legally bound by these terms, which shall take effect immediately on your first use of this Website. If you do not agree to be legally bound by all the following terms please do not access and/or use this Website.

COCOCHILL SURF HOUSE may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made to the Website. Your continued use of this Website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of the Website

You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use any of the Website content in any way except for your own personal and non-commercial use. You also agree not to adapt, alter or create a derivative work from any of the Website content except for your own personal, non-commercial use. Any other use of the Website content requires the prior written permission of The Company.

You agree to use the Website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

Disclaimers and Limitations of Liability

The Website content, including the information, names, images, pictures, logos and icons regarding or relating to The Company, its products (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

COCOCHILL SURF HOUSE will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, whether in contract, negligence or other tortious action, arising from or in connection with the use of the Website.

COCOCHILL SURF HOUSE do not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that COCOCHILL SURF HOUSE or the server that makes it available are free of viruses or bugs.

Descriptions of functionality and screen shots are provided for general information only and may be derived from a number of products, platforms or versions, all such information is supplied on a non-contractual basis and is subject to change, omission or variation by COCOCHILL SURF HOUSE at the sole discretion of COCOCHILL SURF HOUSE.

Intellectual Property

The names, images and logos identifying COCOCHILL SURF HOUSE are subject to copyright, design rights trade marks and other intellectual property rights of The Company. Nothing contained in these terms shall be construed as conferring by implication or otherwise any license or right to use any trademark, patent, design right, copyright or other intellectual property rights of The Company.

The Website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

GDPR & Information from You and Our Privacy Policy

COCOCHILL SURF HOUSE is committed to ensuring that all its processes act in full compliance with the law at all times. On May 25th 2018 a new Data Protection Act become law across UE, the provisions in this law will also include the General Data Protection Regulations as agreed across the EU member states.

We are committed to protecting your data and respecting your privacy.

We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect with your data. We handle and process data in accordance with the General Data Protection Regulation 2018 (“GDPR”) and the Privacy and Electronic Communications Regulations 2003.

Information we may collect

You give us information when you buy a contact us with an enquiry; use or register on the Website; forward an item to a friend; purchase an item; fill out a survey or other form; request us to provide you with information; enter a competition or prize draw or engage in a promotion; post information to public areas of the Website; book a room or an event at COCOCHILL SURF HOUSE by in person, by phone or email; online via our Website; update preferences on our Website; contact us via email, mobile messaging or when posting on or communicating via our social medial platforms; or by communicating with us via any other channel.

The information we may collect, hold and process about you, provided by you, may include:

Name
Address
Email address
Telephone number(s)
Bank details and/or payment details
Gender
Billing information
Details of other people within your group booking including name and age
Purchase/transaction history
Encrypted record of login password
Your preference for how we communicate with you about our activities
Photographs
IP address
Information gathered by use of cookies in your web browser
Information that is available publicly, including social media username if you interact with us through social media channels
Record of accidents and treatment received
We maintain a record of your transaction history, but we never store your payment card number, although we may keep a record of the last four digits only to help us identify transactions).
We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you relevant information. We may track subsequent online actions such as room and related purchases and enquiries.

With regard to each of your visits to our Website we collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer/device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

For further information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Your image and car number plate may be recorded by CCTV when you visit any of our sites for security purposes and to improve the service we can provide to you. This footage may also be used to exercise and defend our legal rights. Where necessary this footage will also be shared with the authorities for law enforcement purposes.

How we use your information

The above information is used to: provide our services to you and enable us to process, administer and manage your booking, orders, contracts, accounts and enquiries; create an account so that we understand and respect your preference ; inform you about changes to our products and services or new products and services, event offers and promotions; communicate information about any agreement you may have with us or have enquired about; inform you about offers and promotions that may be of interest to you; improve the services We offer you (which may sometimes include undertaking customer research); keep a record of your relationship with us and how you prefer to be contacted; analyse your personal information to create a profile of your interests and preferences so we can contact you with information most relevant to you; to ensure that content from our Website is presented in the most effective manner for you and for your computer; to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to administer prize draws and competitions you have entered; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to resolve an enquiry or progress a complaint; comply with legal and regulatory obligations placed on the COCOCHILL GUEST HOUSE.

We use profiling and segmentation to ensure communications are relevant to you. For this purpose we may analyse geographic, demographic and other information relating to you to enable us to understand your preferences.

COCOCHILL SURF HOUSE and/or its media partners may from time to time create images and/or audio-visual footages of you and your guests at The Cocochill Surf House.

COCOCHILL SURF HOUSE is the owner of all rights in such footages and shall be entitled to use such footage on any media platform for the following purposes: Promotional, marketing and commercial purposes; and Training for COCOCHILL SURF HOUSE employees who work with COCOCHILL SURF HOUSE.

How we keep your information safe

All personal information we hold is stored on our secured servers in EU.

Access to our information is strictly controlled. We may disclose your details to police, regulatory bodies or legal advisors if so required.

Disclosure of your personal information We do not share your information with any third party without your agreement unless we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of purchase and other agreements; or to protect the rights, property, or safety of COCOCHILL SURF HOUSE, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Any third party providers used by us to fulfil our contractual obligations to you will only collect, use, store and disclose your information in the manner and to the extent necessary for them to provide their services to us. We have written agreements in place with each third party to ensure that your information is kept securely, is not used for any other purpose and is deleted when no longer required.

Such third party providers may include:

Room booking
Email distribution service
Mailing house
SMS distribution service
Booking and reservation agents and systems
Website provider
IT companies who support our Website and other business services
Analytical or search engine provider to assist us with the improvement or optimisation of our Website
Credit reference agency for the purpose of assessing your credit score where this is a condition of us entering into a contract with you
Insurers

We never sell personal information to third parties.

Our Website may, from time to time, contain links to and from the websites of our commercial partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

What is the legal basis for collecting information?

The legal basis for collecting and processing your data may be:

Consent – you may have given us your consent to use your data for example when you tick a box to receive marketing emails, offers and newsletters. You can withdraw your consent at any time.
Contractual obligation – to enter into a contract with us we need your personal information (including financial information) to process and fulfil the contract for example a room booking or dinner reservation.
Legal obligation – if required by law to process personal information for example to comply with health and safety and equality obligations or to provide information to the police to prevent fraud or criminal activity.
Legitimate interest – for a genuine business reason that does not override your rights, freedom or interests for example administrative purposes, or using your purchase history to send you personalised offers.

Your rights

You have the right at any time to ask for a copy of the information we hold about you and confirmation of how it is being processed. You will be required to verify your identity when making a request. If you would like to make a request for information please:

Email – cocochillsurfhouse@gmail.com or Send a request in writing to The Managing Director, COCOCHILL SURF HOUSE.

How long do we keep your information?

Your personal information will be retained for no longer than is necessary to fulfil the purpose for which we collected it or as required to satisfy any legal or reporting obligation or to resolve a dispute or enforce an agreement.

When We no longer require your personal information, We will dispose of it in line with approved company processes. If personal data is retained for legal or reporting obligations it will be archived and reduced to the minimum information required.

Withdrawing consent If you have provided us with your consent to process your personal information you have the right to withdraw this at any time. In order to do so you should contact us by emailing cocochillsurfhouse@gmail.com

Cookies

Withdrawing consent
If you have provided us with your consent to process your personal information you have the right to withdraw this at any time. In order to do so you should contact us by emailing cocochillsurfhouse@gmail.com

General

Notwithstanding the foregoing, none of the exclusions and limitations in these terms are intended to limit any rights you may have as a consumer under statute which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

These shall be governed by and construed in accordance with French Law. If any provision of this notice shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Cocochill, privacy policy and terms of use